[Resolved] Lenskart — rude behaviour

Sandeep Sanaye

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400092

I visited you Lenskart center at Borivali west for eye testing and purchasing a pair of reading glasses.

1. I told them that i want to have an eye test and had tested the eye earlier with an doctor

2. The guy at the center got in argument with me, and started enlightening me about that how doctor is great and they are less knowledgeable than doctor.

3. the girl at the testing equipment was very rude and which hurt me the most was that she was as if forcing me to tell that the letters were clear with the glasses while i was taking some time to figure it out, and she had her voice level high as she spoke .

This was very disappointing and a very sad evening after returning from workplace.

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Jan 14, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Lenskart Customer Care's response Dear Sandeep!! We sincerely apologize for the inconvenience caused to you. We never want you to have such an experience with us. We will take your feedback very strongly to the store. We request you to share your order id or contact number with us so that we can connect with you.

Verified Support

Dec 02, 2017

Lenskart Customer Care's response Dear Sandeep, we request you to kindly share your order ID/contact details so that we may assist you in a better way.

Verified Support

Dec 03, 2017

Lenskart Customer Care's response Dear Sandeep, we requested you to share your order id with us multiple times. In absence of any response, we are not able to pursue this further. Please connect with us for any assistance required.