[Resolved] Lenskart — rude services at store

Vamsi_kesav

from Gurgaon, Haryana

Address:

NIT DELHI ,NEAR SRHC HOSPITAL, 110040

I've given my spectacles for repair at lenskart store gtb nagar. Later i've been informed that my spectacles can't be repaired. And when i went to collect it, the screw part that attaches the lens frame to the side frame has been found broken. When i was inquiring regarding, if the warranty will be applicable to it or not, i didn't even get a proper response moreover the lady at the desk was rude and replied angrily. After buying spectacles worth thousands of rupees can't we get proper reply regarding our queries.

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Jan 21, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Lenskart Customer Care's response Dear Vamsi, we are really sorry for the inconvenience caused to you, we will definitely help you in resolving your concern. Please share your registered contact number to call you.

Verified Support

Dec 14, 2019

Lenskart Customer Care's response Dear Vamsi, please share your registered contact number or your order id so that the concern can be resolved.

Verified Support

Dec 16, 2019

Lenskart Customer Care's response Dear Vamsi, as we didn't receive any details from your end which are necessary to resolve your concern. We are closing this case as of now and it will be re-opened once you will revert us back.