[Resolved]  Lenskart — service

Address:

Plot No B 55, Shaheed Nagar Shaheed Nagar Bhubaneswar - 751007, 754141

I have recently purchased two spectacles for my family from lenskart shahid nagar, bhubaneswar (Order no[protected]. During the purchase the sales representative promised us free repair and delivery during any problem related to the spectacles. The frame supplied by the seller is so fragile that it broke within 24 hours of delivery. The frame has been given to the seller for necessary corrective action. Now even after 1 month, the seller has not returned the spectacles. Even after so many phone calls, the concerned store is not giving any positive response. After several follow-ups, the franchise has agreed for the delivery with an extra cost of rs 500. This is my first experience with lenskart &experience is so frustrating. Lenskart is considered as one of the most renowned brand. But the customer support is really bad. Even the quality of the material is substandard. They failed to deliver their promises. This is not the kind of value for money what i m looking for. I would like to draw the attention of the senior management of lenskart to look into this. I will not recommend others to choose lenskart in future.