[Resolved] Lenskart — servicing

Sachin Palaskar

Address:

Pune, Maharashtra

I am registering this complain against lenskart service. Recently my lenses number is changed so i went to lenskart store to get it changed. Sales person told me that it will take 7 days to get this done. I agreed to it and done payment. Now it’s over 15 days and still i am waiting for my spec to come. Every time i go to lenskart store kalyani nagar pune they give me excuses and the staff there is not supportive. Always their internet fails and they unable to track progress. Lenskart is not doing justice to its brand name. I will never purchase any product from lenskart again or recommend anyone to lenskart.

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Mar 17, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Lenskart Customer Care's response Hi Sachin! We apologize for the delay. Please be assured that we are here to assist and will connect with you at the earliest.

Verified Support

Feb 13, 2018

Lenskart Customer Care's response Hi Sachin, as discussed we are glad that you have received your glasses and you are satisfied with those. We have taken a strong feedback regarding the delays caused in your order and we will work on it in the future as well. Please feel free to contact us for any further assistance required.