[Resolved] Lenskart — Softlens

Ishani12

from Bathinda, Punjab

Address:	New Delhi, Delhi, 110001
Website:	lenskart.com

I"m using softlens which comes a set of 6 each. The last time my lens of right eye tore I ignored it thinking that maybe I might have done any mistake but it has happened with two other right eye lens of mine. It just tears apart for no reason. I am quite certain that it is due to its poor quality. I'm traveling these days and this has happened. I don't have any more lens left. I'm in Ludhiana and I need you to do something about it soon as it is very convenient, in fact this is the first time that something like this has happened. Kindly help me out through this.
Thank you.

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May 17, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Apr 09, 2017

Updated by Ishani12 *inconvenient

Verified Support

Apr 09, 2017

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. We request you to share the order id or registered contact number with us.

Verified Support

Apr 10, 2017

Lenskart Customer Care's response Dear Customer, you are requested to share the required details with us so that we can assist you better.

Verified Support

Apr 11, 2017

Lenskart Customer Care's response Dear Customer, you are requested to share the required details with us so that we can assist you better.