[Resolved]  Lenskart — Specs Insurance claim rejected because of fault of lenskart store employees or their courier partner

On Feb 2020, I ordered a pair of spectacles from lenskart store with insurance which i paid extra 99rs, 4 days later the products arrived at the store and a employee called me and said that one spectacles is damaged due to shipping mishandling and that they will replace it and told me to collect 1 specs. After 4 days the replacement was received. 6 months later due to low quality of materials, my one spectacle broke on little accidental pressure and when i went to claim my insurance for specs, I got an email from Symbo insurance, that the claim was rejected as it was already replaced. I paid for the insurance and because of the fault of lenskart employees or courier partner mishandling the product, my insurance claim was rejected. Note that the specs was replaced before it reached my hand.
Order id that was damaged : [protected]
Order id of replaced product:
[protected]