[Resolved] Lenskart — specs manufacturing defect, no correct solution provided

Gaurav Adlakha

from Delhi, Delhi

Address:

New Railway Road Gurgaon

I bought a pair of specs from lenskart on 25 november and received it on 3rd december. On the day of receiving i told the workmen at lenskart store that the quality of one my specs (Black and green) was not the same as the one shown in display piece which i tried. There straight away answer was that it comes direct from company and they said dont worry if anything happens we are there. I use my red and black (The 2nd spec) mostly as it looks better then the green one. One day while removing the spec (Green and black) i most remove it with right hand, i removed the one from the left hand and the stick came out and if you the way stick came it is completely showing it is some problem is manufacturing because a stick cant came out so easily while removing the glass. I guess it was my third or fourth time when i wore the green and black and it came out.in-spite of checking and giving solution your team is straight away saying we cant do anything you have to buy a new frame which is worth 1500. Now main thing is 1500 is for oneplus one frame with lenses and 1500 is for one frame without lens too. Plus when i call your company they easily take my 30 mins in each call and i have called them like 4 to5 times. Your team has wasted my 2 to 3 hour without giving any solution. Plus, when i asked to get a call back arrange from senior department i was told i will get callback in 30 mins now its been 30 hour i havent received any call, i even have recorded proof when the person on lenskart customer care number said you will get a call back in 30 mins. I can even mail you if you want.
My order number if you want to check:[protected]
Plus dont give me that 25%discount thing i want an exchange or fixing of that manufacturing defect frame (Black and green one). I have also added the recording (Callback) which is of 25 december around 7:30 you can even check in your call recording.
A screenshot of call logs has also been attached

+4 photos

Was this information helpful?

No (0)

Yes (0)

Apr 21, 2019

Complaint marked as Resolved

solved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Lenskart Customer Care's response Dear Gaurav! Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. We will surely look into this and get the issue sorted for you at the earliest.

Mar 01, 2019

Updated by Gaurav Adlakha So, i got a call from them on 28 feb regarding the same issue and they told me that they will exchange it for free and asked me to submit it to the store. I submitted it to the store and got a call from them today that we cant exchange it as we havent got any details regarding the same and are saying the same thing we can only give you 25% discount and lenskart if you are seeing this are you trying to make our fool are we stupid that we travels kms to your shop and get the same reply to collect it back as we cant exchange it. Contact me as soon as you see this and this time i want a solid solution

Verified Support

Mar 02, 2019

Lenskart Customer Care's response Dear Gaurav! Our apologies for the hassle. We will be connecting with you at the earliest to discuss further.

Verified Support

Mar 13, 2019

Lenskart Customer Care's response Dear Gaurav! We would request you to confirm when you would be able to visit the store regarding the fitting issue in the replacement order so that we can proceed further. We also tried calling you, however, couldn't connect.

Verified Support

Mar 15, 2019

Lenskart Customer Care's response Dear Gaurav! We tried calling you multiple times to confirm regarding your visit to the store for the issue, however, couldn't connect. Hence, we are temporarily closing this case and it will be automatically reopened once you will revert.