[Resolved] Lenskart — specs which was given for alignment but returned damaged

rakeshsingh506

from Dhanbad, Jharkhand

Address:

Boring Canal Road, Patna, Bihar, 800001

Sir
As I purchased a specs from Lenskart outlet based at Boring Canal Road, Patna Bihar. After using few days I went to lenskart outlet for alignment of frame. A person of Lenskart at outlet said to me that leave your specs at there and please come another day as it will take time. I reached on another day and when I reached next day I saw my specs frame was totally damaged. In reply they said to em that while alignment it got damaged and now you will have to pay only 75% of MRP for a new frame.
Kindly let me know why should I pay for a new frame. It’s their responsibility to keep properly the coustomers belonging. Due to damaged frame I am not able to use my specs and I am unable to do my job properly. Kindly help me

Thanks
Rakesh Kumar Singh
Mob :[protected]

+1 photos

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Jul 25, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Lenskart Customer Care's response Dear Rakesh!! We are extremely sorry for the inconvenience you have faced at the store regarding the product. We assure you that we always want our customer to be satisfied with us, however, it looks like we have fallen short on this occasion. We will connect with you in some time to discuss the concern and assist you in the best possible way.

Verified Support

Jun 24, 2019

Lenskart Customer Care's response Dear Rakesh!! We are glad that you are happy with the replacement order that has been delivered to you. We will look forward to serve you again in the near future.