[Resolved]  Lenskart — spectacle

Bought 2 pairs of glasses 2 weeks ago and recieved them just little over one week ago and one of them is already broken. The frame has a joint on both sides which has come out from one side and the glasses have also come out. Lenskart claims this category of frames as "supreme steel". We have gold membership. It was our third transaction with lenskart. These glasses costed us 5780/-. At this amount of money i don't expect such cheap product quality. First glasses bought from them were also faulty as the screws came out frequently but atleast there was a fix, whenever it was loose i tightened it with a small screw driver they gave with the glass. So although not happy i was satisfied with the product. Second time we got sunglasses and till now they're okay nothing wrong. But this time (3rd purchase) product gave up in just one week. It's broken. Such cheap quality. Spectacles are meant for use on daily basis and this is not how they should be. How can you make a product which comes off so easily and then call it supreme steel. I didn't expect lenskart to put their customers in such horrible situations. It is in warranty and i want it replaced immediately. 5780/- is not a small amount. I want the replacement for my glasses as soon as possible.

Bought from lenskart store in kolkata.
Name - ronojit pal

Product - black silver full rim aviator john jacobs steel jj blue cut fully loaded anti - glare

Order id - #[protected]