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[Resolved]  Lenskart — Spectacles issue

Dear Sir / Madam,

I am writing to you to raise an issue about: Beauty & Personal Care

The issue that I have experienced was: To the PRO department - Lenskart

Had purchased specs (Ref WO number: [protected] dated 01/03/2020:) from a much advertised and branded product with a hope that we would have a relationship which would be everlasting.

A week back, had been to your Nitin company outlet Thane (W) with a complaint that one of the arms of the specs was moving 360 degrees. The rep did some rectification, but within 3 to 4 days the problem resurfaced. The representative mentioned that the frame was faulty and the product was defective, but he did not have a similar product hence he referred me to the purchase source which was Viviana Mall, Thane. On 26th Dec the specs was handed over and they noted down my complaint. Today there was a call from the store manager that the specs would be sent to the lab for repair as it required soldering since the frame had rusted inside. When I requested him for written reasoning he mentioned that only verbal communication can be held, instead he quoted the Terms & Conditions for a replacement, by the way, defective specs which was provided, delivery challan was not issued.

Company of repute whose advertisement claims that your brand refers sincerity, when a customer brings out a genuine complaint, he is informed that he gets a product repaired which is a manufacturing product defect, after repairs unable to understand how can a rusted frame be okay. Kindly let me know if the customer has mishandled, then from inside how can a product rust with outside coating unaffected .Your product costing is on par with other costly branded names in the market, still we went ahead with your product. Please let me know should I accept a faulty defective product which is malfunctioning before the warranty period. Further more it has been informed to collect the repaired specs on or before 1st Jan'2021, hence suggest kindly resolve this matter asap.

Await your revert.

Regards,
Biswajit Gupta
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Feb 6, 2021
Complaint marked as Resolved 
They called and gave the replacement of the problematic specs with a 14 days.
Dec 29, 2020

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2021
Lenskart Customer Care's response
Dear Biswajit, we never want our customers to face an experience like this. We sincerely apologize for the inconvenience caused. We will surely get the details checked and you'll be updated at the earliest.
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    Lenskart
    Customer Care Service
    Customer satisfaction rating
    80%
    Complaints
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    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
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