[Resolved] Lenskart — spectacles not delivered but company says delivered

rranjan1601

from Delhi, Delhi

Address:	854105
Website:	Lenskart.com

I have order spectacles on 21 at on lenskart under order id-[protected].
It was having two spectacles of 3820 rs.
So, they divided the order into two of 1910 rs each. But i received the call and delivery for only one part.
I have asked delivery person as well and he said he got only single part and showed me bill of 1910. I thought that order will be delivered as per my account dashboard online by 28 october, 2018.
But, when i did not receive i chat with customer care on 29ththey said whole order is delivered. Then, i called them and complain, they said it will take 48 hrs. After that on 30th the delivery status changed to delivered from expected status. So basically my complain was not taken seriously.
Later after 48 hours, i complained to senior lead and he said it will take another 48 hours. I do not know whether it is going. I am losing my patience.
I am thinking of taking g legal action, so will need your help to file a case. The courier company was ecom as per lenskart.

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Dec 12, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Lenskart Customer Care's response Dear Abhishek, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. We will surely look into this and get your issue sorted at the earliest.

Nov 01, 2018

Updated by rranjan1601 I am waiting for its resolution as soon as possible

Nov 05, 2018

Updated by rranjan1601 Still waiting.Already they have asked for 48 hours twice.Again they have asked to wait for 48 hours.if not solved, they will order fresh one for the amount 1960.Otherwise, confirmed to send legal notice and go to consumer court.

Verified Support

Nov 11, 2018

Lenskart Customer Care's response Dear Abhishek, as discussed, your order has been delivered to you and the issue has been resolved now. Hence, we are closing this case and it will be re-opened once you will revert us back.