Lenskart — Spectacles Not Delivered

Address:

Mumbai

I bought Spectacles from Lenskart on 12th March 2023 and made the full payment receiving confirmation message for the same. The specs were supposed to be delivered at my office address Ithink Lodha Techno Campus Building A Off Pokhran Road 2 Thane 400 607.
However the same was delivered at 8:00 pm after I had left for the day and a message was delivered CONSIGNEE NOT AVAILABLE pls contact [protected]. The number [protected] is non contactable. On calling the customer care number [protected] the executive was rude and asked to make additonal payment on a link to be shared by him. On telling him that for security purposes I wont make payment on any link would rather pay cash the executive denied and refused to deliver the order and disconnected the call. On calling multiple times the calls are being disconnected. Why should i pay additonal payment when the courier was delivered at 8 pm without any intimation call or message prior to coming. Utterly rude behavior and no cooperation being given by Velex logisitics. KINDLY RESOLVE.