[Resolved] Lenskart — spectacles replacement

Atitshah30

from Mumbai, Maharashtra

Address:

Delhi, New Delhi, Delhi

Hi,

Lenskart does not have a proper replacement policy with them. Every time you will get a different executive on call and they will promise you different things and when i had a word with the floor manager mr jason he was so rude and not wanting to listen at all and agree to his executive mistake what they had mentioned to me and not even listen to the recording of what they spoke to me that also 3 of the executive just fooled me into this. They are here to just fool the customers at the end of the day and earn the money. Lenskart is one company which makes the customer suffer for its own employees mistakes.

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Sep 3, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

Lenskart Customer Care's response Dear Atit, our apologies for the hassle with the purchase and for the inconvenience faced when you contact us. As this has been escalated to the highest escalation desk. We will be connecting with you to discuss your predicament and assist you with the best possible resolution.

Jul 29, 2019

Updated by Atitshah30 I hope to hear on this complaint soon and get a resolution, it's already been 10 days since I am suffering on this matter and not getting the right solution for the same. I will be available to be contacted on [protected].

Verified Support

Aug 02, 2019

Lenskart Customer Care's response Dear Atit! As per our telephonic conversation, we have shared the gift voucher of the desired value and resolved the concern up to your satisfaction. Please write us back for any further assistance.