[Resolved] Lenskart — Staff misconceds customer

dorthi Jain

from Bareilly, Uttar Pradesh

Address:	Meerut, Uttar Pradesh, 250001
Website:	Lenskart

Staff Member Names : Maria, Shabad, Ayush Sharma working in Lenskart showroom at( Ashirwad Shri Goga Ji Annpurna Enterprises Shop No.1 Star Plaza, Near Baccha Park Meerut- 250001 ) placed my order on 3rd march 2016 which was given to them on 26th Feb 2016 . This delay effected my father. we were promised that it shall be delivered within 10 days of time i.e on 7th march and it shall be home delievery and they deposited full amount of 1203 then and there. as the staff Maria placed our order on 3rd therefore it wasn't delivered yet. i went to them on 8th n they said till will be delivered on 9th. Still no deliverey was made. and no deliverey was made today also i.e on 10 n now we went to the shop and had to request them to give our specs.This behaviour is not expected from the team of Lenskart employees. Please take strict action against them.

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Complaint marked as Resolved

Verified Support

Mar 12, 2016

Lenskart Customer Care's response Hi Dorthi, we sincerely apologize for the kind of issue that has been caused to you. Considering the same as important we have forwarded it to the concerned team and we will try to resolve the issue at the earliest. We would request you to please share your order id with us so that we can get the exact idea as to where things are stuck. Regards- Anamika

Verified Support

Mar 12, 2016

Lenskart Customer Care's response Hi Dorthi, we are so sorry to have come across the kind of experience which you had to go through. As per the update product has been delivered to you successfully. According to our telephonic conversation, we have taken down your feedback and will be sharing the same with the respective team to avoid such escalation's going further in future. Regards- Anamika