[Resolved] Lenskart — still haven't received cash for returned order.

mak1287

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	www.lenskart.com

I had returned products purchased from lenskart order no [protected] for which the transaction reversal was supposed to be completed within 10 working days but it did not happen.
After complaining about the same i was told to wait for one more day and than after multiple reverts i got a call stating that the transaction is complete and i will have to contact my bank for the amount.
I just dont get it i havent faced this kind of issues with any e commerce seller before but lenskart is making me run for my own money.
Also for filling up the form if the request is valid i will have to bear 100 rs charges which i am not sure i should pay as it is a mistake from lenskart side.
I am regretting the day i decided to place order wit lenskart.

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Jan 21, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Lenskart Customer Care's response Dear Mahesh, we regret the inconvenience caused. We will get your order details checked and will connect with you at the earliest.