[Resolved]  Lenskart — sunglasses - order# [protected]

I am writing this email with extreme frustration due to the pathetic experience i have been through with your services last week. Let me explain the whole scenario here.

On 27th mar, i purchased two pair of sunglasses from your store in ambience mall, gurgaon. Just after making the payment i realized that one of the pair is defective. Your representative (Dharmveer) tried to fix that while i waited there for 15-20 mins but he could not make it. Then he promised to deliver me a new piece within 3 days. Having his verbal assurance, i left the store. But to my utter disappointment, i did not receive any communication from your store even after 5 days. Finally i called them to know the delivery status for the same. They gave some ridiculous excuses and promised to deliver the item in next 2 days. I waited for two more days but it was still not delivered to me. Then after my constant follow-ups they finally sent me the item but a defective one. Your delivery boy tried to fix that defect but its screw got out of order, and he took it back to the store. It was an extreme level of your terrible customer service. After 9 days of continuous follow-ups, now they says that they can't provide me the same model of sunglasses. When i asked them to refund me the money of my one pair, they refused. Please note that i don't want store points as refunds because i never would like to deal with lenskart in future.

It has been 11 days but i am still struggling to have my sunglasses or refund. Kindly look into this matter urgently.