Lenskart — Taken money for membership and spectacles on[protected] but still order not created

Address:

vizag

Lens kart customer executive has called me multiple times and asked for membership and purchasing of eye wear.
customer executive and me both were selected the frame and payment was done for both frame and membership.
after payment, till time order has not created and after that saying that one frame is not suitable for provided power. in this case why there executive are insisting to take frames and taken money.
i approached through mail for order issue. one time they responded but later on no response for my order.
order id: [protected].