[Resolved] Lenskart — the amount not refunded.

Abhi_ranchi

from Bangalore, Karnataka

Address:	560037
Website:	www.lenskart.com/customer/account/#

Order no - [protected]
Order placed on:[protected]

I ordered a spec on 19-nov, made payment via online banking.
However, as i did not find the prescription, had to cancel the order. This happened within max half an hour of order.
However, the amount that i paid while ordering is yet not refunded.
I contacted the customer care twice:
1. On first chat, i was conveyed that it takes maximum of 10 working days, so would be refunded in next 2 days (I contacted them on 9th working day).

2. On 12th day i again contacted them. The chat support showed me a image (Attached), which said that the amount is refunded on 21-nov-2017. Then i told him that i have not received any amount. So please tell me the account number to which the amount was refunded.
Now the executive said that the amount will take 24-hours more to get refunded.
Its now 12 days and the refund is yet not processed.

+1 photos

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Dec 11, 2017

Complaint marked as Resolved

The steps taken to get the issue resolved: 1. Raise a complaint with Lenkart. 2. Continuous follow up 3. Update your complaint in this webSite after every deadline missed.

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Lenskart Customer Care's response Hi! Sincere apologies for the inconvenience caused to you. We will connect with you shortly for better assistance towards your concern.

Dec 08, 2017

Updated by Abhi_ranchi Someone from Lenskart called me on 5-Dec saying that he would provide the account detail to which the amount was refunded by next 24 hours. Its now more than 72 hours, no details received. @Lenskart

Verified Support

Dec 08, 2017

Lenskart Customer Care's response Hi Abhishek, we would like to inform you that refund of the paid amount has already been processed on 21-Nov via transaction reference number of -IGACKEJCE5. Kindly coordinate with your bank along with mentioned reference number so that they can help you further.

Dec 11, 2017

Updated by Abhi_ranchi Yes, I received the amount as refund. Hence, marking this issue resolved.

Verified Support

Dec 12, 2017

Lenskart Customer Care's response Hi Abhi, we are delighted to know that. Thanks for the update.