[Resolved] Lenskart — the product part was not replaced.. the product part get damaged within 6 months

 
2 Reviews
Na, Maharashtra, India
 Ruby Sam on Jan 11, 2019
We had purchased a spectacle for my daughter and within 6 months the cushion part of one of the stick came out and fell
Off somewhere... Which we could get and when we gave it to the koperkhernie store they tried to check at their customer care they told us that it’s not available... We have purchased many spectacles for our family... We except a positive response from you
Complaint marked as Resolved Jan 12, 2019
The spectacle was given at the local store and they told us that they are
Sending it to their work centre or factory centre to check if the part is available and after two days they called that they don’t have the part and so they can’t help
Us.

Complaint Status


[Jan 12, 2019] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response, Jan 13, 2019
Dear Ruby, we certainly didn't expect to hear that and we apologize for the inconvenience caused. We would like to look into this and get things right for you. Please Share your order ID or registered mobile number so that we can look into this and help you.
Verified Support
Lenskart Customer Care's response, Jan 14, 2019
Dear Ruby, we are still awaiting your response. Kindly share your order ID or registered mobile number to help us assist you with your concern.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I ordered my glasses on 5th Jan 2019, but they're showing its stockes out in order tracking
Order number [protected]

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    Lenskart - the product part was not replaced.. the product part get damaged within 6 months