[Resolved] Lenskart — the product part was not replaced.. the product part get damaged within 6 months

Ruby Sam

from Mumbai, Maharashtra

Address:

400709

We had purchased a spectacle for my daughter and within 6 months the cushion part of one of the stick came out and fell
Off somewhere... Which we could get and when we gave it to the koperkhernie store they tried to check at their customer care they told us that it’s not available... We have purchased many spectacles for our family... We except a positive response from you

Was this information helpful?

No (0)

Yes (0)

Jan 12, 2019

Complaint marked as Resolved

The spectacle was given at the local store and they told us that they are Sending it to their work centre or factory centre to check if the part is available and after two days they called that they don’t have the part and so they can’t help Us.

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2019

Lenskart Customer Care's response Dear Ruby, we certainly didn't expect to hear that and we apologize for the inconvenience caused. We would like to look into this and get things right for you. Please Share your order ID or registered mobile number so that we can look into this and help you.

Verified Support

Jan 14, 2019

Lenskart Customer Care's response Dear Ruby, we are still awaiting your response. Kindly share your order ID or registered mobile number to help us assist you with your concern.