[Resolved] Lenskart — The staff is highly unqualified

shwetaajaysingh

from Sendhwa, Madhya Pradesh

Address:	Patna, Bihar, 482007
Website:	lenskart

I m complaining regarding order number 1558930.I went to the shop situated in anand bajar, indore on 2nd September and placed the order, they said they cannot place the order at that time due to power cut of the shop they will place it soon and I will receive an sms regarding it till that evening ..which I did not got ..so I called in the shop on 3rd September and they said I will receive an sms soon ..which I again did not got ..so I called in the shop on 5th September in the evening and said if I did not receive an sms within 1hour I will cancel my order and I want refund of my money ..they said I will receive it soon ..but again I did not received it so on 5th I went to the shop to cancel my order and refund my money...they gave few excuses and some how convinced me into not cancelling my order and gave me a paper receipt stating my order and full payment of my purchase and that the order will be delivered to me at my home..I got an sms stating I will receive my order till 17th September ...which I did not got ..so I called in the customer care to track down my order and why it's delivery is delayed and they said to me that it has not been dispatched yet because I did not paid for it..what the [censored] I told them to contact the branch..I called in the shop again ..and again they gave me some stupid excuses. .and said they will again place my order and I will get my glasses within 10days ..I mean what the [censored] They are not some thing for improving your looks you really need them...I have placed the order on 2nd September and here I m not getting it till the end of September...I mean what type of services are you giving? ?? Now I feel I should have just went to some regular shop who would have given me it within 3-4 days !!!
So I request you either you appoint some qualified and trained staff or you should just shutt that stupid branch !!!
Your sincere..and never want to be customer again
Shweta singh

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Oct 23, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Lenskart Customer Care's response Hi Shweta, We really apologise for the inconvenience caused. We are working on your concern rigorously. As per our telephonic conversation, we have expedite the process and it will be shipped today from our end. You will receive the product within 3-5 business days.