[Resolved] Lenskart — they delivered my product late, promised me a compensation on their own and then later denied it.

Saloni Khanna

from Bengaluru, Karnataka

Website:

Lenskart.com

So i am a regular customer at lenskart, i ordered my lenses but they were delivered in more than a week and their officer committed to me to give compensation on his own, when i now check my account the compensation is not there, they are now denying it.
To me it's not a great deal but they have definitely lost a valuable customer, committing something and not delivering it isn't what u expect from them.
They made me call their customer care for 3 days and then said all this. Its very disappointing

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Apr 4, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Lenskart Customer Care's response Dear Saloni, we apologize for the inconvenience caused. Kindly share your order number/contact number with us so that we can assist you better.

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Comments

Ankit Mathurr

from Ahmedabad, Gujarat

I have a lens kart spectacles. I went the store at Kamla Nagar delhi, but they refused to take my order. They are saying only i[censored] buy new spectacles then only we will take ur order. Fitting of a new glassses is not possible. I wonder about such an unprofessional behaviour of the shop holder.