[Resolved] Lenskart — Unable to deliver the product on time.

Ankit Darwade

Jul 15, 2021

Address:

Lenskart

Dear Team,

I am writing you to request consideration of my complaint against lenskart for not delivering my product on time.

At first I went to the lenskart store at Borivali Mumbai.I wanted to buy two products from them but due to unavailability they asked to order the same product via app and I'll be getting a proper delivery for the same.

I had got one item which was computer glasses and the other was a Vincent chase sungoogles which is yet to be delivered.

I am submitting some chats which had been in between me and them. They assure me they are trying their best but I felt like like cheated as I had ordered the thing a way long back and still it's not been delivered.

I am sharing necessary details for the same
Name Vincent chase sunglasses
Order id- [protected]
Order date July 5th, 2021.

I wanted it to get by today as the product was for my father.

They are not reverting me properly on the delay and dispatch details and resons for delay.

Sometimes they are saying that it is under quality checks and now past 4 days it's current update is on it's way but still I haven't got delivered.

+9 photos

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Aug 31, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Jul 18, 2021

Updated by Ankit Darwade I had received the product by lenskart on 16th of this month but they had delivered it very late.

Verified Support

Jul 20, 2021

Lenskart Customer Care's response Hi Ankit! Sorry to hear about your unpleasant experience. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.

Verified Support

Jul 26, 2021

Lenskart Customer Care's response Hi Ankit! We duly understand your predicament here and would like to assure you that your feedback has been duly noted at our end and will surely be highlighted to the designated team for providing our customers with hassle-free experiences in the future. As a token of apology, we would like to offer you an additional discount worth 20% of the final cart value for making your future purchase with us. You may select the products as per your preference from the brand category of Vincent Chase/John Jacobs and share its details with us along with the screenshot of the final cart value so that we can assist you with the best possible discount accordingly. Thank you.