I purchased a pair of glasses in the month of Sep with Bi polar glasses. Once the product was delivered, it had major issues with the power of the glasses. The matter was discussed with the Field staff. As wearing the glasses was resulting in nausea and dizziness, thus making unusable/ unwaerable. The Filed rep assured us that it will be resolved i[censored]sed constantly and incase the problem is not solved he advised us to buy insurance so that he can replace the glasses after three months. rather he forced us to take insurance by offering discounts over and above the market discounts. As advised by the Optho we contacted him in the month of Jan 22, to our surprise he simply reverted back that he has left the Company.. We came to know that the Optho was operating and hired by Lensekart without any valid qualifications. This further justify the wrong assessment by the Optho in ascertaining the glasses power. However, we brought out th eissue with Lensekart customer care and promptly our case was reassigned to new Field Optho.. Now this new Optho kept us in waiting for two days on the appointment hours, but never turned up for the visit .. Third day the Coustomer care rep informs us that the Optho detailed to us was not fit/trained/ competent to take to the complaints and new Optho will be detailed .. Voila once again the same Optho calls up and informs us that he will be coming to resolve the issue so better be available at 1730 at home ..At this We asked him reasons for not keeping the previous appointments for which he replies that he had no experience/understanding towards complaint resolutions of old glasses and work only on new glasses. It appears that he was re-briefed to grease me, for some new scheme product this time.. so we asked him for his qualification etc.. Thereafter there was a Big silenec from Lensekart Customer care, their local associates and Optho.. Thanks ; ( PS if i am using the glasses upside down it actually serve the purpose) Was this information helpful? | 
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