| Address: | Vikaspuri, Delhi | | Website: | lenskart.com |
I had purchased a Aqualens solution of 500 ml for Rs 599/-on 22/5/22,
next day, I had to exchange it with three bottles of 120 ml of Rs 240/ each, total worth Rs 720/-. From here my trouble started. I came across of things that I have never heard of in corporate world. Vikas Puri, Delhi franchise refused to exchanged it, saying it"s not company policy to exchange or refund lens solution once sold. On my persistence that I would go to consumer court and lauch complaint against the company, he initiated a approval process with the company for exchange with id [protected]. Next day I received company message for exchange the product to any single product only ( with clause that if one exchange a product with a product of lesser vaue than bought earlier, he cannot place multiple of that product of lesser value to part the gap, multiple of that product would be counted as multiple of orders that is not allowed) nor he is eligible for any refund. Next day, When I reached the outlet, executive refused to entertain my request for exchange of bought product with multiple of lesser vaued product, nor he could refund. It was a strange experience for me, being a customer.I had not thaought of such things for a exchange in my dream even.
I am really fedup with this company and the way of handling customer and its complaint. There is no contact details of any person (redressal) handling Indian customer issues, no corporate numbers. One has to satisfy himself with their self style customer care.
I really appeal to people to think twice before landing at lenskart outlet for post sale services. I have really a horrible experience
Now, I want to get my refund of my money only at any cost. I am not inetersted in any kind of exchange on company terms. Was this information helpful? | 
