[Resolved] Lenskart — unprofessional attitude of the delivery boy

Shoa

from Riasi, Jammu and Kashmir

Address:

New Delhi, Delhi, 110042

The delivery man was yelling at the customer on top of his voice. Didn't have the basic curtosy to address the customer. Throw our money back at us and also snatched the package from us. Extremely disrespectful. Name of the delivery man is gaurav singh.
Serious action needs to be taken against him as he claimed that even if we complaint against him nothing would happen to him.
The worst experience ever.
Horrible customer service.
All we said was please carry change and he said that wasn't his job.
+[protected] number of the delivery man

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Oct 10, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2017

Lenskart Customer Care's response Dear Customer, We are very sorry to hear such an experience from you. We never want our customers should have such an experience with us. We request you to consider our sincere apologies for the inconvenience. We request you to kindly share your order details with us so that we can get the matter checked with our courier partners.

Verified Support

Sep 06, 2017

Lenskart Customer Care's response Dear Customer, We request you to kindly share the contact no. or order id so that we can get this matter checked with our courier partner.

Verified Support

Sep 07, 2017

Lenskart Customer Care's response Dear Customer, We have requested you to share the order id with us for multiple times.Unfortunately, in the absence of any response, we are unable to pursue this further. We have taken your feedback very strongly. Please connect to us for any assistance.