[Resolved] Lenskart — very poor quality product / service

naved kureshi

from Mumbai, Maharashtra

Address:	Mumbai, Mumbai City, Maharashtra, 421301
Website:	Lenskart.com

I use the specs occasionally, but really let down with the quality. After spending so much money (More 5000rs and occasionally use) still got the frame which was of very poor quality. Guess won't be able to trust lenskart or oakley and will keep this in mind in future purchases or referring some one to buy frames.
Check the picture of the frames that too after using it very sparsely. You can verify this by the colour or general look is the same but it shape has worsen very badly. Note the alignment of earpiece and gap between them.

Very bad customer experience!!!

Naved
[protected]

+3 photos

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Nov 10, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2019

Lenskart Customer Care's response Hi Naved, we really apologize for the inconvenience caused to you. We will surely help you in resolving the concern. We have shared the pictures with our concerned department and we will get back to you with the appropriate resolution in the next 24 to 48 hours.