Lenskart — vincent chase eyeglasses - exchange/order id [protected]

I have purchased the product with the insurance for 1 year, my glass is broken, and while claiming it they are rejecting the order by giving vague reasons.

First reason : we regret to inform that your request to exchange/refund vincent chase eyeglasses of order #[protected] could not be entertained due to reason : exchange rejected required images from back side.

Second reason : we regret to inform that your request to exchange/refund vincent chase eyeglasses of order #[protected] could not be entertained due to reason : raise req. For insurance claim via symbo app..

Insurance claim is already successful, still they give the excuse to raise raise req. For insurance claim via symbo app..

It is clear lenskart is fooling and looting customer by selling insurance and will not provide anything when you claim it.

If it is not addressed now, i will make sure people know about the ponzi scheme you guys give when you purchase the order.
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