[Resolved] Lenskart — why not they check quality before they send the product to the customers

MAYANK VERMA ji

from Mavelikara, Kerala

Address:

Allahabad, Uttar Pradesh, 211002

Kindly forward this mail to your gm... Lenskart service are very poor and this is my last order from lenskart. Its better i will order my eyeglass through local vendor (Note if i order my eyeglass through local shop right know im wearing it) but i lose my mind and listen to my friend and order... Lenskart.

If any product return to lenskart they check their quality (Are you kidding) why not you check their quality before to send to the costumers. Very very poor service totaly waste of time. Now im wating for my order... Till that time what i wear

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Feb 13, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

Lenskart Customer Care's response Dear Mayank!! Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding of this mistake. In order to assist you in a better way, please share your order ID/Contact number at [protected]@lenskart.in

Verified Support

Jan 12, 2019

Lenskart Customer Care's response Dear Mayank!! Still awaiting your response. You are requested to share your order ID/Contact number at [protected]@lenskart.in to help us connect and assist you in a better way.