[Resolved]  Lenskart — Worst Behaviour

Address:

68, Paper Mills Road, Perambur, Chennai - 11

Hi, I bought 2 specs from u outlet in Perambur, Papermills Road (Order no: [protected]) paying Rs. 6308. The one with Black full rim Rectangle frame seems to be bit uneasy to wear since i get pain in my nose & Ear lobes. So i approached ur outlet from where i purchased this and asked how much it will cost to change the frame, since it was just one month old and the lens seems to be costly. But ur person in the store said that it will take 1 week time & we need to pay again for both frame & lens. When i asked if that is the case is there any option i can make a query about this issue, that time ur person raised a question to me whether i bought this specs from LENSKART. I m not that much fool to buy a specs from somewhere else in a local shop and requesting for a replacement from ur shop, infact i made the enquiry by showing him the invoice mail. I m worrying about the money but ur peoples customer service is really pathetic. Infact at the time of purchase itself i saw an other customer had a some issue with the specs bought from the same branch but the store person was very lethagic in answering him. So i just want to know whether Lenskart executives were trained ONLY for SALES oriented & not SERVICE oriented. I will make sure none of my friends buy specs from Lenskart or not even Walkin to ur outlets at any cost. Huge applause to your executive, recruit more number of persons like him so that they can earn u more money. ALL THE VERY BEST.