Lenskart — Worst Customer support & Misleading information & False assurance

Address:New Delhi

I ordered for powered lens & they sent me wrong power even when i uploaded the correct prescription. I was travelling so their representative asked me to get back and he had raised a return request too. And since yesterday i have called 4-5 times to their support number their representative tells me they'll connect my call to customer support & it gets disconnected. So I requested a call back and their representative said i'll get a call back in next 10 mins which i haven't received till today. I called 6-7 times again and everytime i have to explain that the call is getting disconnected and yet no one is helping. The customer support and chat support is useless. I have tried multiple numbers but nothing works. Waste of time. Each representative gives false & misleading information and false assurance. Its horrible experience and still my issue isn't resolved or even heard.
Was this information helpful?
No (0)
Yes (1)
Complaint comments 

Comments

Lenskart customer support is too bad. Even they lie to customers, give fse promises. I am having the issue of getting wrong product and they have been least cooperative with me. All they want is customer to beg to them.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1643
    Pending
    238
    Resolved
    1208
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information