[Resolved]  Lenskart — Worst ever service experience - No product after 16 days

Address:	Jaipur, Rajasthan, 302018
Website:	lenskart.com

Regarding order no. 2755916 ordered at Lenskart store at Gaurav Towers, Jaipur. It was placed on 21st March. I recieved the specs on 26th March but it was faulty as one of the lens was broken. And hence the specs were returned and I was asked to check after 2-3 days. I visited the store after 3 days, there was no progress and even the order was not placed. I was again given a promise that they will soon check why the order has not been placed and get back to me. I again did not recieve any call. Finally after another 2-3 visits to the store the order was again placed on 1st April. Again I visited the store thrice between 1st to 6th, only to get fake promises of the order being in process and will be here in a day or two. During this even the store guy lied to me on 4th April that specs was in fitting should be here in a day or two. I called on 7th and the reply I got was astonishing. He told me to take refund as they are unable to process the order. I visited the store in evening where according to store manager the order was not at all assigned.

Store manager for the first time escalated this matter to his manager on call. This is after 16 days you have recieved my order. The escalation process could have started pretty soon. And to my disappointment he again asked a day to try but made it clear that we are in no position to give you the specs even the next day. All he could offer was again refund. Also all the lies till that day were exposed here as the order was not even assigned forget about fitting or delivery in next two days.

I have spent more on my fuel and telephone bills than I have on the product. I have to leave for Delhi on 8th April and for that I ordered my specs on 21st March. But on 7th all lenskart could offer was refund of my own money. I had to purchase specs from a local vendor with same day delivery and hence was charged much higher. And with all this the constant frustation, anger and effort of explaining and tackling store guys, customer care people and social media team.