[Resolved] Lenskart — worst quality frames from lenskart

Aniket Aggarwal123

from Hubli, Karnataka

Address:

Bangalore, Karnataka, 560017

I purchased 2 john jacobs frame with blue coating from lenskart showroom. One of the frame had a alignment problem from the start. I went to the lenskart showroom 2-3 times bt they couldn't do it. Recently i gave it to different lenskart showroom and they bend the side to allign the spectacles and due to which it got worsen so after my complaint they sent that spects to nearby service centre bt just after 2 days the stick which they bended again got broken. Lenskart claim high quality of their frames but this is what they provide.
Its really sad i put 5500 rs down the drain. The service centre dont know how to repair the frame.

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Dec 26, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Lenskart Customer Care's response Dear Aniket! We would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

Nov 13, 2018

Updated by Aniket Aggarwal123 Order reference# [protected]
Contact - [protected]

Verified Support

Nov 13, 2018

Lenskart Customer Care's response Dear Aniket, Thanks for sharing the details. However, we would like to inform you that the details shared at your end are showing as protected. We request you to share your details at [protected]@lenskart.in. We appreciate your understanding with same regards.

Nov 14, 2018

Updated by Aniket Aggarwal123 Sure i will send u

Verified Support

Nov 15, 2018

Lenskart Customer Care's response Hello! We haven't received your order details. Please share the required details with us at "[protected]@lenskart.in" for further assistance.