[Resolved] Lenskart — Wrong delivery

Shikha06

Address:	Chandigarh, Chandigarh, 160017
Website:	Lenskart

I have ordered 2 spectacles at lenskart with order number [protected] on 22nd june at elante mall and when i contacted customer care representative at lenskart, he said it was already delivered yesterday, however, i never received it. When i complained them that i have not received it yet they said it was delivered to the wrong person and they don't even bother to call at my phone number and didn't even have my signature when their representative came to deliver. Kindly resolve this issue at the earliest else i have to file a legal complaint against the company.
My phone number is [protected].
Regards,
Shikha

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Jul 31, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Lenskart Customer Care's response Dear Shikha, we apologize for the unpleasant experience. We tried calling you however, we couldn't reach you. We would like to inform you that your complaint has been raised. We will get this checked and update you soon. Appreciate your patience. Please feel free to write to us for any assistance.

Verified Support

Jun 29, 2017

Lenskart Customer Care's response Dear Shikha, as discussed, we're glad that you have collected your product and you liked it. Your feedback for the delay in delivery has been highlighted. We will definitely work on it in order to improvise your experience in future. Please feel free to write to us for any assistance.