[Resolved]  Lenskart — wrong delivery, poor service, unprofessional handling of issues

[protected]: Customer order number - delayed delivery with no information, when the delivery was made with wrong power of lens - could have caused serious damage to eyes if it was not for getting that checked independently. Below is complaint mail

The issue is not closed yet, the spectacles that were delivered were completely wrong. The configuration of lens ordered and delivered were completely different. Find below mail from the store stating the same. It is very disappointing experience to start with receiving the delivery late and no response for multiple queries, order was placed on 21st November due to be delivered on 29th November, after several follow ups and wrong information from IVR or on chat (will be delivered in 24-48 hrs) the delivery finally lands 12 days late.

The configuration of the lens is completely wrong using the same would have had serious longterm impact on eye, this is the most unprofessional way of treating a personal product delivery that has long lasting impact.

I am not sure what is the escalation process on this one and who takes the accountability of this. In store they merely mention that they are sales outlet and would not hold any control on delivery.

Expecting a revert on this from someone who is responsible.

Regards

Whitefield Bangalore
To:

12 Dec at 9:03 PM

Dear Sir,

due to wrong powered spectacle received from our central werahose, we take it back and we are placing the new order, Kindly wait sometime will try to deliver the product asap.

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Regards,

lenskart.com,
Whitefield Store
68/62, Labh Villa,
Whitefield Main Road,
Next to Mayura Bakery,
Whitefield,
Banglore-560066.
Ph:[protected]