[Resolved] Lenskart — Wrong description given and return issue

Raghavendra.h

from Bengaluru, Karnataka

Address:	560072
Website:	lenskart

Hi I had consulted with vasan eye care and they have given the description ;+25 but lanskart store gave me the different description -25 & i made the order but after using it im facing eye pain and stain so called customer care they requested me to visit lenskart store but store people were behaving very rude and her said that its not lanskart and its franchise so they will not accept return policy, they were treating very very bad, need your help Order id : [protected]

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Complaint marked as Resolved

Verified Support

Jan 10, 2016

Lenskart Customer Care's response Hi Raghavendra, thank you so much for letting us know about the dissatisfaction. We completely empathize with your situation and we will give our 100% to make your bitter experience turn into a better one. To start with the same we have forwarded your issue to the respective team and shall keep you posted on the same. Regards.- Anamika

Verified Support

Jan 11, 2016

Lenskart Customer Care's response Hi Raghavendra, thank you so much for giving us an opportunity to get the things right. As per the telephonic conversation we would like to inform you that store is ready to provide you with the refund, you have confirmed for the same. We also apologize for all the mis happenings that took place. Going forward we will make sure that such instances do not occur. Regards.- Anamika