Lenskart — Wrong eye testing done

Address:

Thane West

I had taken 2 frames with glasses from their Vivana mall store in Thane in late October 2022 where they told me i had 1.5 in left eye and zero in my right eye. After testing i told them that previously i had 0.5 in my right eye but the tester told me that right eye has no issue.
Couple of days later i got a message telling me to get my eye check done from a registered doctor.
So i got my eye checked since eyes started to hurt too and the doctor said the right eye also had 0.75 prescription.
There was a gross negligence on their part
Also after i visited their store for this issue instead of registering a compliant or helping in resolution they took my details and said will call back.
No further communication was received from their side