[Resolved] Lenskart — Wrong Frame delivered twice. order [protected], [protected]

khaninus

from Tumkur, Karnataka

Address:

Bangalore, Karnataka, 560048

I ordered from on 18th Mar they sent wrong part in five days. When I complained they collect wrong from from me and In formed me that the Frame I selected is not in stock and proposed md to choose different color. I had not option but to choose something else which I didnt like. I selected black. I even knowing the delay the took two days to process the order. Order deli to me on 1st April and I surprised to see again wrong Frame.

What the hell is this? It seem they are playing a game...

I complained again and waiting for their action
To be honest, Lenskart is Bakvas in service. No sense o[censored]rgency. For Lenskart s mistake their customer is suffering. No matter for then, they will keep talking like a they are doing favor on me.

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May 11, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Lenskart Customer Care's response Hi Yunus,
We apologize for the inconvenience caused. As per our telephonic conversation, we will be placing your new replacement order with product Id-115401. Soon we will share the new order number with you and once the order will be delivered to you, you can hand over the old product to courier person.