[Resolved] Lenskart — Wrong order placement

Kapilchatur

from Mumbai, Maharashtra

Address:	560007
Website:	www.lenskart.com

It has been 2 weeks since i visited the lenskart indiranagar bangalore store asking for replacement of my 2 different sets of spectacles.
Unnikrishnan, the executive there took our order for the replacement.
Later after one week when we were expecting our product then on inquiring its whereabouts we came to know that the order only had not been placed. I was promised that the order will be placed immediately but it has never happened till date.
All the effort to get the product has been futile till now.
Not getting vital product such as spectacle for such a long time is frustrating.

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Jul 30, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Lenskart Customer Care's response Hi Kapil, We regret the inconvenience caused to you, please allow us to get this checked and we will connect with you shortly to assist.

Verified Support

Jun 22, 2017

Lenskart Customer Care's response Hi Kapil, please share your registered contact number with us and we will call you to assist.

Verified Support

Jun 23, 2017

Lenskart Customer Care's response Hi Kapil! As requested earlier, kindly share the order details or your contact number so we can connect with you.

Verified Support

Jun 24, 2017

Lenskart Customer Care's response Hi Kapil! As requested earlier, kindly share the order details or your contact number so we can connect with you.