Lenskart — Wrong power prescription provided

Nusrat chouhan

Address:

Abdullaah building, 3rd floor , flat no. 38,jail road North, opposite JJ Hospital gate no. 6mumbai 40009

In June one of executive of lenskart did home visit to check vision of 3ofmy family members and provided wrong prescription for all which we didn't knew and ordered more than 15 frames online for all o[censored]s. The prescription was wrong which was confirmed by our accidental visit to lenskart Kemp's corner shop. Even Prescription for my son aged 13was without cylinder or axis number and discrepancy was more than 1.5 when we asked lenskart just to change the five lenses of my son's glasses out 15 they denied that. Kindly guide me how to proceed

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Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Lenskart Customer Care's response Dear Nusrat, we duly regret the inconvenience caused and we'd like to make things right for you. We'll get the details checked and we'll update you at the earliest.

Verified Support

Feb 25, 2021

Lenskart Customer Care's response Dear Nusrat, we request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll be glad to connect with you on priority.

Apr 08, 2021

Updated by Nusrat chouhan Issue resolved
Thank you very much cosumer complains