[Resolved] Lenskart — Wrong product returned

neofeoe

from Pune, Maharashtra

Address:	560103
Website:	lenskart.com

#[protected]
This is open for almost a month now.
I had mistakenly returned a wrong product. Instead of returning Vincent Chase I returned an IDEE product which was brand new and looked similar but was costlier. I initiated a ticket, to re-return the correct product and have mine back. Re-return was done very fast but when it came to returning my product Lenskart says, they had received the IDEE product with one lens missing and they will return the same which is absurd because
1. Why will someone ask back for a product with missing lens
2. the pick guy would have noticed a missing lens
3. Refund is done after checking the product says Lenskart policy and I did receive a refund
All this means that I had not returned a defective product.

I want my product back or anything instead of that.

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Feb 20, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2017

Lenskart Customer Care's response We regret the inconvenience caused to you, Mr. Gauri Shankar. As per our telephonic conversation, we are working on your concern and we will make sure that the best resolution is provided to you at the earliest.