[Resolved] Lenskart — wrong size of the product delivered

Sneha Tiwary

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is the third time i had bitter experience with lenskart. I had visited their store in gip, sec-18 for new specs and ordered 1 but the product i chose and the product delivered was different in size and it is so lose that i can't even wear them for 10sec.. I tried to get it fixed but no use.. I even tried to check with the person in the store but they denied about having delivered wrong product. What should i do now?? I am not even able to wear the glasses.. They just waste customer's money. Pls lenskart expecting some response to it.

Was this information helpful?

No (0)

Yes (0)

Nov 10, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Lenskart Customer Care's response Dear Sneha, We apologize for the inconvenience caused. We'd never want you to experience something like that. Please allow us some time, we will definitely help you in getting this issue resolved.

Verified Support

Oct 08, 2018

Lenskart Customer Care's response Dear Sneha, In order to call you, your order details are required, please share your registered contact number to call you.

Verified Support

Oct 10, 2018

Lenskart Customer Care's response Dear Sneha, In order to assist you, your order details are required, please share your registered contact number to call you.