[Resolved] LG AC — Miss behavior and giving warning no warranty on LG AC product

jAnI bAbA

from Hyderabad, Telangana

Jul 15, 2021

Address:

Nalgonda

Hi Team,

This is regarding LG AC complaints.
I purchased the LG AC at LG authorized dealer/center in Nalgonda on 25th March’ 2021.
And I didn’t choose installation from LG as my own brother is an AC technician which I have informed the same at LG authorized dealer/center on same day.
But I have received a call from an LG technician asking when to come and install the new AC, then I have mentioned that I don’t need an AC technician because my brother will do the installation.
The AC technician got angry and frustrated with me and asked how can you choose and install AC on your own. And start talking ir-responsibly and not in a polite way.
LG AC technician is trying to give me a warning and I don’t have rights to install AC without LG AC Technician and the customer has to depend on LG AC technician only.
I have given him clear details and informed the LG dealer that I don’t need a LG AC technician. But again why have you called me to ask about getting frustrated with customers?
After 15 minutes, I received another call from Jorge Reddy, an employee of LG service center at Nalgonda. Jorge also started warning and threatening me how come you have adopted the installation of AC from 3rd party and why LG AC technician is not informed about the installation.
LG Service Center and LG technicians can give warning and threaten the LG customer to use only LG technicians.
I have called AC customer care and updated the same details twice. But still no action has been taken and no update has been provided to the customer.
Is this the way you treat the LG customers ?
Do you want customers not to use the LG products any more ?
Does LG don’t require mouth publicity ?
LG service center guys and LG technicians can give warning and threaten the customer ?
And no action will take care from the customer care team ?
No responsibility from LG customer care team ?

Can you please take a necessary action and help customers from your Service Center guys and technicians.

Thanks,
Jani Baba
[protected]

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Aug 25, 2021

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Jul 15, 2021

Updated by jAnI bAbA Still I haven't received any update.
The Area service manager is not listening and not ready to handle the request.

Verified Support

Jul 21, 2021

LG Electronics Customer Care's response Dear Customer (Shankar E),

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team