[Resolved]  LG Electronic India — CHEATED- UNDER AMC PRODUCT CANT REPAIRED OR REPLACED

Address:

Faridabad, Haryana

Dear Sir, This is with reference to an incidence that I want to bring in your kind notice. I have been a loyal customer for LG, I have 2 LCD, 3 A/C and 1 refrigerator from LG (which stands for Life’s Good, which in my case means life’s bad). I assumed that LG product life should be for at least 10 years which is not the case now I know. One of my LCD Model # 32LG80FR purchased in February 2010 became faulty now and was not working. I have already taken AMC for the product which is valid till September 2015. I have made a complaint at LG customer center (Complaint # RNA[protected]for the same. Now, as per company it can’t be repaired or replaced. LG manager Mr. Sahil Chaudhary claims that company has stopped manufacturing the model of that LCD and therefore the parts can’t be replaced/repaired. They are offering us to buy a new 32 inch LCD worth some INR 30, 000/- and get a discount of 15% to 35%. I was speechless when I heard this, first I paid amount of AMC which assures you that your product will either be repaired or replaced but now the answer is to just receive 15% to 35% discount. Why would have I invested in AMC if this was the case. I have Paid amount of AMC and now is expected to buy a new LCD. As per AMC the product was 100% covered, in the sense that faulty part will either be repaired or replaced. Not sure from where this discount has come up? Really feel like completely distrustful. I feel cheated and above all disheartened with the way it has been handled. I have to make really 10 to 15 calls to follow up with LG executives, none of them even bother to call me and update me with the status. I had first made a complaint to the customer care, got a message that Engineer Shyam Sunder ([protected]) will attain the complaint however, he did not turn up, I have called him and he gave me other number of his TL saying that he don’t have my call to attend as per his daily schedule. Then I called up the TL and he gave me number of some other engineer. I followed up with this new person and in turn he also said that the complaint is not with me. I had to call up the TL again to request him for sending someone to check the error. Finally after so many follow ups the engineer visited our home and checked LCD. And as per him the fault is in the mother board which needs a replacement and for which he has taken all the details and said he will confirm for the same by tomorrow. He did not called up to tell me the status therefore I called up again tomorrow to follow up on the status in which he has confirmed that they can’t repair or replace the product as they don’t have product. He has connected my call to his TL Mr. Jeetender Jhangra who has also confirmed the same that they can’t do anything. I called up at LG customer care to understand the problem and want to speak to some senior to resolve my problem and they have provided mobile number of Mr. Manoj Chauhan (supervisor) who handles such complaints. I called up Mr. Chauhan and intern receives the same response and then he has connected to his Manager Mr. Sahil Chaudhary. My affection towards LG products seems to be very irrational act of mine. From consumers point of view this is against the policy of consumer protection in India. May I request you to assist or judge the situation from customer’s point of view who completely trusts LG product and commitment but has been shown downhearted. Please find attached scan of my Product Bill and AMC (Annual Maintenance contract) copy. Thanks & Regards Nitin Manchanda B 35, Omaxe Green Valley, Sector 42, Faridabad 121010 [protected]