[Resolved]  LG Electronics — 4 year LED TV cannot be repaired even when it is under Extended Warranty till 2015

Address:

Mumbai City, Maharashtra

To, LG India Ltd 4Th Floor, Trade Star, A Wing, Andheri Kurla Road, J B Nagar, Andheri East, Mumbai - 400059 Ref: LG LED Model No # 42LH90QRATR(IN) DTD 15.05.2010 Sub: Repairs of the TV Dear Sir / Madam, With reference to the above I would like to inform you that I had bought LG 42” LED TV Model No # 42 LH90QRATR (IN) dated 15th May 2010 from Croma Retail Goregaon East Mumbai with 2 years extended warranty and later renewed my extended warranty for two more years under your “Happy Living Plan” for the period 17.08.2013 to 16.08.2015 paying a good amount of Rs. 11082/- on 17.07.2013 I had registered my complaint on 3rd July 2014 Complaint No # RNA[protected] for which your service engineer came & said TV Panel needs replacement & we will order the part & it will be repaired within 1 week. I had registered my second complaint on 23rd July 2014 for audio complaint no # RNA[protected] for which your engineer said speakers’ needs replacement & we will fix both the issues together. Till date nothing has been done, I had called your call Centre, your Service Area Manager Mr. Mob # Mumbai Head as well, where he assured that your part is ordered and TV will be repaired. On 29th July 2014 I get a call your service center saying the PART CANNOT BE REPLACED as your TV is old now and we will compensate an amount equivalent to just 35% of MRP which is LG policy. Important parts like tv panels and speakers are not available seems like a JOKE or a lame excuse to avoid expenses. A 4 year TV cannot be repaired just show how Pathetic your after sales service is and on what basis you offer your extended warranty schemes as my scheme is valid till august 2015. We hereby are enclosing following bills details. SR No. Bill No Dated Amount 1 [protected] 15/05/2010 Rs.74990/- 2 NE[protected]/07/2013 Rs.11082/-