[Resolved]  LG Electronics — 42" full hd led tv

Address:

C-1103, BPTP FPL, Sector 57, 122003

I complained of my tv malfunction on 20/08/2019. Service engineer visited and told that a particular part needs to be replaced. I agreed for the charges and he raised a request for the same. I was clearly told that time the said part is active and will be replaced in a very short time.

However, after more than 10 days of waiting, when i enquired with the customer care, i was informed that my complained has been cancelled and the reason given was that my tv is more than 10 years old (Which is completely baseless and false) and hence it can't be repaired.

How can lg refuse to service a product which was purchased at a cost of rs. 75000/-?. What am i supposed to do now?