LG Electronics Complaints & Reviews

Sir,
Yesterday[protected] I had purchased one LG fully top loading washing machine of model LG WM 7519 RS from M/s Rajkamal Electronics Pvt. Ltd., Chikkadpally, Hyderabad with invoice No.[protected] dt.3-10-08. We have been informed that the service engineer will be contacting us today for confirming the date of their coming for giving the demonstration. But till now i.e. 9.40 p.m. of 4-10-08, no one has contacted us. Hence I request you to send the service engineer to call on us tomorrow (being sunday - 5th Oct., 08) without fail.
Anticipating your prompt response,

Regards
Sashi.

LG new refrigerator was purchased (model no 408 YTQG 4). I was directed not to open original packing and same will be opened by company rep on demo. LG helpline was contacted on 13 sep 08 for demo and instalation and request ID no SBC91303312 was issued. Company rep from Best services, Kanchipuram visited on 15 sep 08 and opened the original packing and found major defects and mentioned to replace this piece, the performa was filled and my signature obtained for replacement and instructions provided to me for not using the fridge. after that, despite of 100 reminders no body is bothered to come, talk or listen to my complain. two more complain were lodged on LG Helpline[protected].coplain no SBC92003464 and SBCA0201850 on 20 sep and 2 oct was lodged. no action has been taken by dealer, autharised service center or their head office at chennai.after spending Rs 25, 000/ new fridge is still lying without installation. shame on LG Company whose services have proven pethatic..

I bought LG KP220 Mobile phone but PC SUITE for the same is not available with me. Pl let me from where to get it???

Sir,
I am regular user from last 3 year my mob no [protected], which is sim base, my mob bill per month is around Rs1400/- per month. due to my handset problem, i want to change my handset. we r releiance family as my brother and sister r having releiance no with them.few month my sister has change his handset, her handset was simless.
sir my complain is that i want to transfer my mobile no from simbase to simless . but from two month i visit regularly to your webworld to convert my mobile to simless base, every time i am geting negative answer,
sir both the mobile is of releiance company and the software is yours only
sir if above problem is not solve i will surrender my nomber and withdrawn urs service

I HAVE THE PROBLEM WITH LGKP220 MOBILEPHONE.IAM NOT ABLE RO BROWSE INTERNET IN MY PHONE.I NEED SOLUTION TO SAVE THE MOBILE SETTINGS SEND BY ISP

I purchased one 252 litres LG Refrigerator from Dibrugarh in the month October 2003. It has been giving me best service till date . But, recently I noticed develpment of some cracks at the inner wall of the Refrigerator. I do not know why this is happening. So, please help me what to do.

When switching on the power the TV is turning on sometimes and sometimes going off. I have checked the power board and the electric problem is not there in the supply.

I had lodged my complaint for repair of my LG Refrigerator on 19th September 2008. An engineer from the LG came on 20th September and examined and told that GAS needs to be filled in the Refrigerator. He took RS 225/ just for visiting my premises and promised that his staff will come with the gas and fill the same within 24 hours. The many 24 hours have passed but no one has come till date. they have my mobile number but no one has contacted me till date. I re-registered my complaint with them at their customer service centre and they again promised that it would be taken up within 24 hours and again I am just waiting and trying to call their SIDHIVINAYAK ELECTRONICS, the service centre which has taken up my case, but no one is responding on one pretext or the other.

Dear reader, you should not buy LG product, it is a pathetic service support provider.

LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 Complaints - No cooling - Broken display box
Review all LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 complaints
LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814
Posted:[protected] by Sureshchandra Amulakhbhai Virani [send email]
No cooling - Broken display box
S. A. Virani
206/5611, Amey, R. N. Marg, near
Odeon, Pantnagar, Ghatkopar (E),
Mumbai - 400075.
Dt. 13/09/2008

To,
Registrar,
Consumer Complaints,
Mumbai
Sub : - Window A. C. of LG Company - Complaint of " no cooling " and " broken
display " box - purchsed in October 2007 - Complaining since February 2008 -
Non attendance of complaint - no replacement of defective piece.
Respected Sir / Madam
I have purchased Window AC model no. G2 DF 1 S. No. 03814 of LG Company from M/s Mayur Electronics Ghatkopar (E) near odeon, Mumbai 400075 on 19/10/07 vide invoice no. 2771. Since I am Senior citizen, and there was winter immediarely the A C was not put in action for about 3 months.
The use of AC was started in and after middle of February 2008. It was noticed that there is " no cooling " How ever it was tried three four times by varying temperature settings. Even at 16 degree C tempeature there was " no cooling " and I have to sleep with fan at full and A C was " ON " for whole night.
I complained to Mr. Mayur and Mr. Kamlesh M/s Mayur Electronics and he in turn to LG company. Some people came for servicing of A C. This was done twice. But the result was negetive. The summer started. I was unable to use A C. After repeated complaints the service persons from Sai Enterprises Ltd. LG electronics India Ltd. service division Mr. Rehan, Mr. Tushar, Sardarji, and others visited three to four times.
One Mr. Joseph from the same service division also visited and carried out some tests. He was confirmed that there is some defect in A C. Besides that he informed me that there are many more complaints for this model of AC. He was having list and papers of complaints of other purchasers of Garodianagar Ghatkopar (E) having the same complaints of " no cooling " He also informed that this model is defective. He informed that he would recommand for replacement of A C.
I have written the complain that " there is no cooling ", every time on the paper produced by every visitor for signature for having visited for complaints.
Later on in the month of May 2008 Mr. Methew of Service Division collected A C for inspection in their workshop. After couple of days he reinstalled AC in my house. It was gathered that he has checked gas leakages. I used AC on the same day, but the result was same i. e. " no cooling "
I phoned to Mr. Methew and he informed me that he would inform to LG company and ask for replaement of this defective piece. The entire summer I could not use AC., because fan was cooler then A C.
In the mean time I was moving from post to piller for rectifying the defect or replacement and also complaining to the distributor, M/s Mayur electronics.
After repeated phone calls to Mr. Methew and personal contacts with M/s Mayur Electronics, the A C was again taken to workshop. M/s Mayur Electronics later on informed that the compressor and broken display box are being replaced. Mr. Methew during one phone conversation informed that the A C woould replaced by new one since it is the purchase of the year 2007, but the compressor and broken display box will be replaced. The logic behind " not to replace the defective piece since it is purchase of year 2007 " is not understood and it is best known to L G Company. It can be interpreted that this product manufactured in the year 2007 must have the defect. Later on this defect might been noticed by them. But by that many pieces would been sold by the L G Company. Because Mr. Joseph was having the same complaint from some other purchasers also and he had come for carrying out tests. That is why company does not want replace the defective A. C. sold by them in the year 2007.
Till date i. e. till 13/09/2008 the complaint is unattended.
Last week company sent his person Mr. Mansur Aehamad for inspection. Now he says that this A C is for 100 SFT. area of room, and asked me what is area of my room I said it is 108 sft. But I immediately asked him for 8 sft. more area there would "zero cooling " such that when A C was " ON " and set at 16 degree C I have to sleep without baniyan. I offered him to come and sleep in the room for the whole night with A C " ON " and ascertain the fact. This was told to previous visitors of the company also. But the complain is not attended.
It is my reading that the company wants to escape from the responsibility and pass the time till one year guarentee period passes. The dealer M/s Mayur electronics also have hands in gloves with LG company but uses sweet tongue with us and tells us to fight with the company and they would support me. This appeares to be game plan of Company and distributors.
I have framed in my mind the LG company is useless and cheating the consumers by supplying defective products. I recommand not to purchase any product of this company and also recommand to purchase AC or other electronic products from reputed distributors. LG has in their mind to take away hard earned money of the people / public and dump rejected or defective material to the houses.
" If LG people are reading this complaint I earnestly request you to please look into the matter and either reove the defect of the AC or replace the defective piece because me and my wife are senior citizen and we have purchased such branded AC first time in our life and we faced this. "

In this I would like to sight my personal experience for purchase in United states. I had purchased a set of nonstick utensils. When I opened the box at my residence, I found that oen piece was slightly bend. I went to the distributors after couple months and returned back the entire box without even mention of any defects. He immediately took back the material and refund the money back to me. I then mentioned the complaint and asked why such defective material was being supplied to consumer. He immediately expressed feelings of sorrow and asked for forgiving him for the troubles I faced for bring back the material. Not only that he offered 10 % special discount to me on any material / any amount that I would like to purchased on that day so as to compensate the gas I consumed for returning back the defective material since his shop was about more than half an hour from the house.
I kindly request you to give me justice and help me ingetting replaced defective A. C. piece from this thick skined L G Company.
My e mail id is [protected]@hotmail.com and landline phone no. is 25138020.

Yours faithfully,

S. A. Virani.
Read comments




Comments

14 days ago by Suresh A. Virani [send email]
Corrections. Please read as (b) in place of (a) written in the complain letter

Correction no 1:
(a)Mr. Methew during one phone conversation informed that the A C woould replaced by new one

(b)Mr. Methew during one phone conversation informed that the A C woould not be replaced by new one

Correction no. 2 :
(a) reove the defect
(b) remove the defect

Correction no. 3 :
(a) But by that many pieces would been sold by the L G Company.

(b) But by that time many pieces would been sold by the L G Company.

Correction no. 4 :

(a) That is why company does not want replace the defective A. C. sold by them in the year 2007.

(b) That is why company does not want replace the defective A. C. sold by them in the year 2007. Later on the A. C. was returned and reinstall in my house without rectifying the defects i. e. not replacing compressor and broken display box.

Correction no. 5 :

(a) I consumed for returning back the defective material since his shop was about more than half an hour from the house.

(b) I consumed for returning back the defective material since his shop was about more than half an hour drive from the house.



ingetting

11 days ago by Suresh A. Virani [send email]
Dt. 16/09/08
Sir / Madam,
Referring to my above complaint dt. 13/09/08, I want to add as under. I have been following up with M/s Mayur Electronics, who was assuring that he would talk top officials of L G. To day on 16/09/08 at 1 - 40 P. M.
Mr. Kamlesh and Mr. Mayur from M/s Mayur Electronics informed that L G top level Manager told him that the location of A C requires to be changed. One more baseless argument.
Earlier they argued on area of room for which I told that for slightly more area would there be " zero cooling ? That too at 16 degree C. " To which they had no answer.
So now they have found out another location of A. C.. The A. C. purchased by me is window A. C. And window is provided in the same location for all the flats of building. Naturally window A. C. is to be placed in the window, wherever it is located. All the flat owners if they purchase window A. C. will have to locate A. C. there only.
Suppose if it take some time to get cooled the entire room due argued location, but how much ? At 16 dgree C the whole night and eventhen " Zero cooling "
This implies the L G company and the Distributor M/s Mayur Electronics are making lame arguments. They have strong desire to throw defective material on head of customers. Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.
(1) To pay Rs. 10.00 lakh for mentally torturing me endlessly.
(2) To refund back the entire amount with 36 % interest and the expense made for fitting the A. C..
(3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(4) To pay entire legel charges required to be incurred with 36 % interest.
Yours fiathfully,

Suresh Virani.

3 days ago by Suresh A. Virani [send email]
First of all some corrections in the aforesaid content.
Read (b) in place of (a)
Correction No. 1
(a) So now they have found out another location of A. C..
(b) So now they have found out another baseless argument as " location of A. C.. "

Correction No. 2
(a) due argued location
(b) due to argued location

Correction No. 3
(a) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.

(b) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics -- for supplying the defective piece A. C. and trying for proving it to be genuine piece -- by paying me the compensation as under.

Correction No. 4
(a) (3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(b) (3) To withdraw this model sold by the L G company from the market in India and pay the even compensation to such purchasers in general public interest.

Now further Report

Dt. 24/09/08
Sir / Madam,

When Mr. Mansur Aehamad came to my house for inspection, I told him that i know couple of persons who had purchased 1 ton A. C. and have quite bigger area of room then mine, but they get very fine cooling and they set timer for 2 hours so that the A. C. gets automatically turned off and they do not need A. C. for the rest of the night. I told him to visit these places.
In this context Mr. Mansur Aehamad came to my house to day on 24/09/08 and requested me to take to such places. I took him to that place. He inspected and confirmed that the area of the room was substantially larger then my room. He also ascertained from the users about the cooling condition. He checked something with instrument brought by him. He told that the readings same at my place and this place. I told that I do not know what you are checking and what is the technicality. I only understand that I am not geeting " cooling ".
To which he immediately reacted, " I have already suggested earlier and now also that you go for 1.5 ton A. C. "
This itself means that there is some problem with A. C. and is better known to them ( means L G company and their persons who periodically visited my house ), but they do not want to agree to defect of the piece, and suggesting me to purchase 1.5 ton A. C. I told him that if company wants to upgrade my A. C. with no cost to me then I dont have objection.
But respected Sir / Madam, even after upgrading the A. C. with no cost to me, the company will have to pay the compensation mentioned above.
Please kindly help me in resolving the above issue.

Yours truely,

Suresh Virani

My name is nagesh.j we are used lg rd2230 reliance mobile phone.on 22.9.2008 at 1.30pm message will come up our mobile.message details are GBP in 2008 (SHELL) INT'L mobile draws Rs.200000 in U.K your mobile no. to claim Dr.Phil. To contact ip on [protected] or
[protected]@live.com

I purchased 3 LG Air Con's ( 2 Window and 1 split) at the Times Exhibition at Bandra-Kurla complex Mumbai on 28th April 08. It's been a nighmare from the time I bought these LG products. The 1.5 ton window AC has never worked from the time it was installed. According to the LG service Engineer, one of the parts is faulty and hence needs to be replaced. How can a part be faulty of a new Air con? When I have paid for a new AC, I expected a working product and not the one with faulty
part.Why should I accept a product with faulty part? Also the dealer delivered an incorrect product, instead of a 2 ton split AC, the dealer has sent 1 ton Ac and never bothered to replace it with 2 ton. Everytime we call, the dealer's Sales person has given different excuses. When I met the Sales person Mr Joseph who sold me the AC at the exhibition, he was very rude and arrogant. The experience of buying an LG product has been horrifying. The LG Branch office number[protected]/5 given to me by the LG service desk has never been answered. I tried the number
for several days without success. I have also posted a complaint on the LG India website but haven't got any reply. I have lost trust in the LG products and services. I am shocked to see the attitude and the culture prevailing at LG India.

I have on to frize then light (Indicator) will be on & compressure is not mooving

Then cooling is not working

I had purchased washing machine model no L G WM WFT7516MN From Vijay Sales Borivali (west)
.dt.21.05.08 bill no: 06-BRO5-08SIAO 1261 machine was deliver to me on DT. 22.05.08
I had check the machine, its was not in proper condition i.e. the door of the machine
Was up-set. I had complain to the LG service center dt.23.05.08 they had sent
A demo men Mr.Avinash he had check & noted that it’s a door problem .machine is
Without demo. I had also talked to Mr. Ajay he told that it will take 10days & he will replace the machine.
Its request to you that kindly see that matter they have took my old
Washing machine as it was in the scream plz its request that see matter as soon as possible

1. battery back-up problem
2. low ring tone voice
3. memory card doesn't supports
4. set hangs

I have bought LG Plasma Tv 42PG61 from LG Shopiee(City Center, Kolkata) on 14th Sep, 2008 and still the TV set is not delivered (24th Sep, 2008). On calling the delear he says it will take another week as it is not yes send by LG.

If LG will make such delays in delivering then surely it will lose it's customer.
IF in Kolkata(Metropolitan city) this is happening i can figure out the state of other cities.

Please do forward this problem to the concerned authorities.

lines are coming from bottom to top on the screen while starting it and onwards disturbing eyes

Hi,
I am swapnali .
I have brought LG Refrigerator on 28 th april, 08
details of Refrigerator
model no & year -GL231PME4/2007
Type -Direct Cool
Gross Valume -230ltr
Storage Volume 215 ltr

Freezer & vejitable drawer is not cooling.


please do needful...

Thanx & Regards
Swapnali Sawant
contact no - [protected]

Dear sir,

My washing machine service complaint was made on 27/08/08, your technician has came, he did half work and went away, then again complaint was made on 17/09/08- complaint no. W8C[protected] and nobody reverted, but we reminded the service no. every day. your executive was suppose to come on 18th sept but every day being so busy and is unable to come .. till date 18th sept 08 they have not figured out to service.. why did I bought this product which is costly than any equivalent products, is the company hearing????? pl attend
please reply as its very urgent...
thanks...kinjal

I had purchased LG TFT Model no. L1730S, Serial no.607NLTR019497 on 12/10/2006.
Now i m faciing some problem in its display i.e a vertical line inside the TFT Display.

As My TFT is in warranty, i complaint at LG center Hisar but they haven't solve this yet.

They told me that they had forwarded this complaint to LG center Delhi but they havn't received that part of TFT, So they can't solve my problem.

I request you kindly send that TFT part to LG center Hisar which is required to solve this display problem as soon as possible .

I am waiting for your quick and positive response.
Thanks

handset will thrown on the wall in angery manner due to some personnel reasons, so after switch on the same display & speaker not working...