LG Electronics — complain is about my lg side by side door refrigerator

Address: 2101 Westgate B, Lodha Luxuria, Majiwada, Thane West

I am writing to express my deep frustration and disappointment with the persistent issues concerning my LG refrigerator, Model No. LG REF SBS 687L GCB247SCUV DAFF WHT, purchased on 26th January 2017.

On 9th August 2024, I lodged a complaint (Complaint No. RNP[protected]. On 10th August, your authorized representative, Mr. Poorna, visited my home. His inspection lasted less than two minutes, after which he diagnosed a compressor issue and stated that another technician would visit once the compressor was ready. He left without providing any acknowledgment, report, or detailed explanation, and since then, I have not received any updates from LG.

To add to my dissatisfaction, when I received no updates from LG, I contacted the service center on 12th August. Instead of apologizing for the lack of follow-up, the service center representative questioned why I called LG Customer care again. This kind of response is completely unacceptable and only adds to my frustration.

This incident is only the latest in a long series of issues I have faced with this refrigerator, beginning in the first year of ownership. Below is a summary of the complaints I have lodged over the years:

Sl. No Date of Complaint Issue Complaint No
1 [protected] Door Issue RNP[protected]
2 [protected] Cooling Issue RNP[protected]
3 [protected] Noise & Cooling RNP[protected]
4 [protected] Noise & Cooling RNP[protected]
5 [protected] Noise & Cooling RNP[protected]
6 [protected] Cooling RNP[protected]
7 [protected] Cooling RNP[protected]
8 [protected] Cooling RNP[protected]
Each time a complaint is filed, a service center representative visits, performs a temporary fix, and the refrigerator functions for about six to eight months before the same issues reappear. This recurring cycle has left me feeling deeply disappointed and regretful about choosing LG, especially after investing a substantial amount in this product.

I am at my wit’s end with this situation and cannot tolerate this level of service any longer. I strongly urge you to take immediate action to provide a permanent solution to this ongoing problem. I expect a thorough inspection, a clear explanation of the issues, and a definitive resolution.

Please address this matter with the urgency it deserves.