[Resolved]  LG Electronics — Complaint about LG Service - Abans LG, Sri Lanka

J.M.D.R. Kumarasiri, No.10/94, Kurunegala Road, Minuwangoda, Sri Lanka. [protected] The Sales Manager / Service Manager LG Electronics – Head Quarters, Korea. Dear Sir, Complaint about refusing / neglecting to provide service information for LG TV – Abans LG Service Centre, Kurana, Sri Lanka I am a Sri Lankan proud LG TV user since year 2000. I used LG 29 inch CRT TV (Model Number CT – 29K30EN and Serial Number 103KT00115) for 14 years. It was a superb TV. Due to the trust built about LG products recently I bought a new LG LED 32 inch TV. Last week my LG 29 inch previous TV broke down and needed to replace the Ply back Transformer. The part number pasted on it was erased when the TV was opened. Today we went to Abans LG service centre at Kurana, Sri Lanka for get repaired it or to get the part number of the Ply Back Transformer. But unfortunately the person who worked their told us that the company can’t repair it and he refused to tell us the part number at least. We tried to repair the TV for donating for a poor family which can’t afford for a TV. We are very sorry for ill-treating and neglecting of Abans LG Service Centre and they have no right to disappoint and neglecting a LG customer. But I strongly believe that it is not the concept of your company. That’s why I send this mail to you. I am a Personal Capacity Development Training Consultant in Sri Lanka and I speak to at least 5, 000 people here per a month, in my Training Programmes. I wish to tell you that Word of Mouth is most powerful than Advertising. I kindly requesting you to send me the part number of the Ply Back Transformer of LG 29 inch CRT TV -Model Number CT – 29K30EN. I will be able to purchase it from the open market here or through e-market. Awaiting your quick response. Thank You. J.M.D.R. Kumarasiri. Tel: +[protected] E-mail: [protected]@gmail.com Copy: Head Office, Abans Service, Sri Lanka. ([protected]@abanservice.lk)