LG Electronics — Complaint escalation-lg g4 / rna[protected]

Address:	Kannur, Kerala, 670671
Website:	www.lg.com

Dear sirs,

Good morning.

Reference to the subjected job sheet no., may i kindly request your attention to resolve the complaint noting below details at your earliest;

1. Handset handed over to lg's authorized service center at kannur - sahar communication on 4th june 2016

2. Complaint reported are:
A. Touch screen - around two months back the device's touch screen was malfunctioning.
B. Over heat - device was notifying frequently about over heat.
C. Boot error - two weeks before the device used to restart automatically and giving boot error message, then not letting to do anything even to switch off. Only solution was to remove the battery, after two times the happening of above mentioned then the device became dead.

3. As there was a touch screen malfunction in march 2016, i went to lg's service center in qatar. Since the device bought from india, i couldn't repair it under warranty from qatar. So i kept the device as it is and used till middle of may 2016. Then boot error happened and the device conked out.

Having explained the above, i forwarded a detailed complaint to lg (Attached here in image upload section for your kind reference) to replace the device on 6th june 2016. As there is no progress/update regarding the complaint i humbly request you intervention and consideration on this case.

Thank you in advance,
Vijinesh kalam kulath
[protected]@gmail.com
+[protected]
Doha - qatar