LG Electronics — complaint regarding not providing service as committed to me by your call center executive my complaint number rnp[protected]

Address:

Dharwad, Karnataka

Dear sir,

I had purchased a lg fully automatic top load washing machine on april 2017 by flipkart online. Since i had shift my house from bellary to hubli and inlet pipe of water i am unable to fix with water tap and requested your call center people to send your engineer for same. Your call center people confirmed me that there will be no service charge of visit if purchased within two years of purchase more so no lg people visited and installed my washing machine till date for a single time till date. Please also refer my complaint number rnp[protected] in this regard.

Now after just doing time pass for 3-4 days your engineer and call center people had not sent anyone for visit and now they are saying that the visit is chargeable. What kind of service and what kind of commitment is that???

I request you once again to take up my complaint seriously and provide me engineer visit free of cost as committed by you earlier and as per our communication and as per your commitment to me at earliest otherwise i will be forced to take appropriate legal action against you in appropriate legal forum and the cost of which you are liable to pay.